Your success is the indication of our success

Hansen EnoroCX is a service for utility billing and customer care enabling utilities to better understand and communicate with their energy customers. Built for the European energy markets, EnoroCX supports all most common commodities including electricity, district heating and cooling, water and telecommunications (broadband).

Improve your competitive edge with EnoroCX

Focus on your core Business

Focus on your core Business

EnoroCX is offered on software as a service (SaaS) model that will relieve your company from hardware and software procurement and maintenance. It provides flexibility while supporting your business needs in a pay-as-you-go model.

Outsourced business processes offer even more opportunities for arranging your operations. Contract and messaging management as well as invoicing are examples of processes that can be outsourced.

 

Enabling Customer Success

The EnoroCX community of over 130 companies guarantees that the solution will always match the market requirements in a cost-efficient manner. 

EnoroCX makes wide use of digital channels for customer engagement and self-service. The end customer can take care of most of his or her tasks conveniently as self-service. Campaigning and engagement in social media is essential in making the new energy consumer committed.

8 Reasons why EnoroCX - Download now

Enabling Customer Success

Efficiency

Efficiency

Moving towards real-time market and larger market areas means that the requirements for automation in data management and analytics increase as a result of the additional complexity and volume of available data. Our delivery team has gained vast experience from migrating utilities from legacy systems to the future-proven EnoroCX solution in the most efficient way possible – on schedule.

The EnoroCX update process is optimized to perfection with our customers. It guarantees that all our customers automatically get access to new functionalities monthly, without update or testing projects. As a result, our customers make considerable savings in resources, time and money.

EnoroCX is a standard solution with differentiation opportunities through ready interfaces. The solution is based on the principle of delivering one standard software to the market. This supports both cost-efficiency and differentiation needs through plugin and interface options.

 

Personalised and tailored services to your customers

Personalised and tailored services to your customers

Customers’ have a strong desire for more transparency and personalisation from utilities. The EnoroCX Customer Centric Platform provides a fully-fledged 360º customer view system for sales campaigns, price offers, contract management, customer self-service and customer care communication. 

Everything is streamlined and automated. You can create a campaign with product add-ons, prices and select segments for target filtering. Automatic dispatch of campaigns with self-ordering features provides a holistic quality.

A comprehensive package of a portal and apps makes your end customers as self-sufficient as possible - increasing cost efficiencies and improving customer experience. The portal identifies a user’s device (smartphone/tablet/PC) and adapts the session to ensure a great experience on any device.

Keeping the customer as close as possible is of paramount importance in today's market. EnoroCX CustomerApp improves dialogue between the customer and energy company. We give you a tool that builds loyalty through contact and gives you a head start in the market. 

 

EnoroCX for DSOs – turn your customers into value-adding factors

Distribution System Operators (DSOs) are at the heart of the Energy Transition. Enabling energy transition and guaranteeing network stability in the context of distributed generation make the role of DSOs crucial. EnoroCX provides you with an opportunity to add value to your business and to structure the commercial contracting process with customers/prosumers and aggregators, while using data and analytics to configure your processes in real-time.

Introduction of AMS means better data capture and insight into consumption patterns for customers and installations. 
When energy flow changes direction, or there is an introduction of local production in the network, this creates a changed consumption pattern with greater power load – a pattern that becomes less predictable and more difficult to plan for. Cost-effective use of technology and customer involvement can help solve this.

The digital end customer is the most important source for creating network-friendly models. DSO companies have an enormous opportunity to stimulate the customer through smart solutions, such as incentive-based tariff models and communication via the customer's preferred channels.
 

EnoroCX for DSOs – turn your customers into value-adding factors

Customer Success Stories

Energy Transition in Europe - Hansen Utility Perspective