The energy sector is undergoing a digital transformation, and AI is at the heart of this evolution. Hansen’s AI Virtual Agent is redefining how energy providers engage with customers—delivering real-time, personalised support while reducing operational costs.
With Gartner reporting that 65% of high-tech leaders are investing in Large Language Models (LLMs) and Virtual Assistants, the shift toward AI-driven solutions is undeniable. Hansen’s AI Virtual Agent empowers energy retailers and utilities to optimise call centres, streamline operations, and proactively address customer needs.
Inside this brief, you’ll discover:
- How Generative AI is revolutionising customer interactions in the energy sector.
- The role of AI-powered automation in reducing call volumes and enhancing satisfaction.
- Real-world results from leading utilities leveraging Hansen’s AI Virtual Agent.
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The future of energy customer engagement is proactive, intelligent, and scalable. Download the full brief to explore how AI is shaping the next era of utility services.