HiaffinityCX Open Access Module and Salesforce Integration

In this case study you’ll learn how:

• The integration between HiaffinityCX and Salesforce, utilising the HiaffinityCX Open Access Module, is helping South East Water to deliver its customer strategy and build deeper customer understanding and insight across all lines of business.

South East Water Corporation is a statutory authority situated in Australia, providing water, sewerage and recycled water services to over 1.6 million people in Melbourne’s south east. South East Water’s customer strategy is to deliver the best customer experience efficiently by connecting with customers, acting on their insights, and providing practical, compassionate and sustainable support to help them better manage their account.