CITY OF COLUMBIA STREAMLINES INTERNAL OPERATIONS

Equipped with enhanced UI configuration capabilities and an expanded integration framework, Hansen CIS is enabling the City of Columbia, SC to manage the full customer service, advanced metering and revenue lifecycle for water-related services.

In this case study you will learn:

• A Hansen CIS customer since 2003, the city chose to stay with Hansen by upgrading to the latest version.
• The upgrade project included a move to the cloud freeing up the city staff to focus on other initiatives.
• The upgrade successfully went live with a seamless cutover in January 2023, with initial positive feedback from both the city staff and customers.