October 10th, 2023 – Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy, water and communications industries, is pleased to announce the completion of a multi-year digital transformation journey for an energy retailer in the Nordic region[1]. This major milestone will usher in a new phase in the delivery of seamless digital services for customers, underpinned by Hansen solutions and personnel.
The energy retailer has unified its customer experience management throughout the Nordic region with a recent go-live of Hansen CIS in Sweden, under a SaaS model. With this latest service extension of Hansen CIS, the outcome is a higher degree of efficiency in IT management, reduced costs, and an improved end-to-end experience for its customers.
The latest release of Hansen CIS provides an upgraded technology stack with enhanced functionality and security features. Part of the Hansen Suite for Energy & Utilities, and equipped with a new user web interface, as well as an expanded integration and data framework, Hansen CIS offers business-process automation, wizards, workflows and other efficiencies to streamline customer-management and billing operations.
David Castree, Chief Customer Officer at Hansen, commented: “The successful delivery of this multi-year and multi-market project reinforces the ongoing trust that so many energy and utilities providers across the Nordic region have placed in Hansen over the years. With our modular, SaaS-based approach and automation in data management, Hansen is well-equipped to help all providers navigate industry complexities head-on.”
Offered using a SaaS model, and built for energy and utilities providers, Hansen CIS supports common commodities including electricity, district heating and cooling, and water as well related and digital services from onboarding customers and contract-establishment to billing. It also makes wide use of digital channels for customer engagement, and customers can take care of a wealth of tasks conveniently via self-service.
For further information about Hansen Technologies, please visit www.hansencx.com.
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About Hansen Technologies
Hansen Technologies (ASX: HSN) is a leading global provider of software and services to the energy, water and communications industries. With its award-winning software portfolio, Hansen serves customers in over 80 countries, helping them to create, sell and deliver new products and services, manage and analyse customer data, and control critical revenue management and customer support processes.
For more information, visit www.hansencx.com
Contacts:
Adnan Bashir
Global Lead, External Communications
Hansen Technologies
+1 647-204-0999
[1] The energy retailer’s identity is not disclosed per confidentiality agreements