November 20, 2019 – Espoo, Finland – Hansen Technologies, a global leader of customer care and billing software solutions for the energy, water, and communications industries, is delighted to announce the signing of a multi-year contract with Lumme Energia, a significant energy retailer in Finland.
The upcoming Finnish datahub made finding a compliant customer care solution imperative for Lumme Energia. After evaluating the available solutions in the market, Lumme selected Hansen’s EnoroCX and the analytics tool Insight for its modern software design, forward looking capabilities, and for its ability to meet the impending and imperative needs of the emerging datahub requirements. EnoroCX from Hansen will streamline business processes for Lumme, who are aiming to accelerate its digital transformation and time-to-market for new products and customer experience.
Tapo Lehtoranta, CEO Lumme Energia, said: “Everyone at Lumme Energia take great pride in providing our customers with excellent service and an optimal user experience. With the EnoroCX solution from Hansen, we will be better equipped to continue building on our strengths and serve our customers as their preferred energy company. Lumme is looking forward to leveraging our new partnership with Hansen to further improve our position in a rapidly changing market.”
John May, President Hansen Technologies EMEA, said: “We are very pleased to have been chosen by a major Finnish energy retailer like Lumme Energia. Hansen’s EnoroCX is a flexible and user-friendly solution, geared towards providing the end customer with a truly personalised experience. With the Insight tool, Lumme will be able to discover a whole new range of market opportunities. Hansen is proud to provide our customers with competitive advantages, supported by over 40 years of industry experience.”
Specifically built for modern utility companies, EnoroCX from Hansen is the market leading customer care and billing system for the European energy markets. The analytics tool Insight helps utilities grow their business by understanding customer behaviour and predicting market trends. Hansen’s products will enable Lumme Energia to improve and personalise customer experiences.
About Lumme Energia
We are Lumme Energia, a Finnish energy company whose place of origin is at the Saimaa region. We have over 100 000 customers across Finland. Our goal is to bring the future of energy industry into our customers’ lives and encourage people to take care of our planet and to conserve the four seasons. Solarigo Systems is part of Lumme Energia group. Together we offer an easy solution to self-sufficient energy production without major investments for both businesses and communities. Find out more information at www.lumme-energia.fi and www.solarigo.fi