5 Minute Settlement: Are your systems ready for the increased data load?
Bye bye Power of Choice and hello 5-minute Settlement. From 1 July 2021, the National Energy Market (NEM) in Australia will be settled every five minutes. Settling every 5-minutes means the physical electricity system will be aligned with the price signal provided by the market for that 5-minute period. With standing data changes and additional meter data…
Utilities: We Know We Need to Adapt. Where Do We Start?
A recent study by MIT Sloan and Capgemini found that 90% of CEOs believed the digital economy would have a major impact on their industry. However, the study also found that only 25% had a plan in place to address it and less than 15% were funding and executing that digital transformation plan. That’s a…
When it comes to UI, One size does NOT fit all
Good User Interfaces increase user productivity, require less training and make users happier. Part of a good user interface is to ensure that the information shown on the screen is relevant to the user and the task they want to accomplish. Pay-TV clients operate in different geographical, competitive and technological markets. This translates into varying business…
Why we never feel secure about security
Every day is a bombardment of security nformation. From data, dashboards and analysis of the ecosystem within your own business, to digesting the multitude of security stories happening across the globe. Security can’t ever go to sleep, and it never stands still. One of the key starting points for any business is how you can make…
‘Create-Deliver-Engage’ for the Next Digital Experiences
Learn why the create-sell-deliver approach stands in contrast to service providers who have traditionally invested in the post-sales experience.
User Experience for Enterprise Billing and Customer Care
How can utilities improve customer satisfaction by improving the user experience of their call centre software? Can you believe it was in 2007 that Apple launched the iPhone? Now 11 years on the iPhone has triggered a technological revolution and brought truly mobile computing to the mass market. Sure, there were high-end smartphones around before…
Delivering Business Outcomes Faster using Agile
The pace of change in energy, telco and media industries is increasing more than ever, with the evolving competitive and regulatory landscape. Business change needs to be delivered in weeks and months, not years. This can be a real challenge, particularly for large companies with complex organisational structures and processes, or external factors such as…
A Very Unscientific Poll Concludes Catalog Really is the Core of Digital Transformation
A recap of a recent customer event where a CSP kicked off and rallied its leaders and stakeholders around a new service delivery transformation project/
Hansen Catches A Lift In The Connected Car
Hansen has been chosen by a well-known automotive manufacturer to form the foundation of a platform that will sell and deploy connected car services. We hope to announce this formally when the time is right and the project is well underway.
Living & breathing the Customer Experience so it is part of your DNA
Customer Experience can mean many things to many people, but the common theme when you think about your experience when dealing with a company is the same, “How did it make me feel?” As a utility or retail energy supplier you are judged against all other customer experiences your clients are having on a daily…