DSO Conference Wrap-Up
It’s a wrap from the Norwegian DSO conference! Hansen had the opportunity to engage with leading energy DSOs from Norway last week, who shared their perspectives on their journey from a traditional utility to a digital service provider. The message from the DSO conference (Nettkonferansen) in Norway was clear: DSOs are becoming the heart of…
Datahubs in the Nordics – a success?
Since 2005, NordREG (Nordic Energy Regulators, Denmark, Norway, Finland and Sweden) has worked towards a harmonised electricity retail market. One important step has been to implement national datahubs in the Nordics. The main purpose of a datahub is to ensure uniform communication methods and standardised processes for professional participants in the electricity market, in order to…
Profiting From a 5G Future
Blog by Stephen Krajewski, Vice-President of Marketing 5G marks the single biggest commercial and technological advancement for the telecommunications industry to date. When all is said and done, billions of dollars will have been spent making 5G a reality. Communications services providers (CSPs) are banking on a new generation of products and services to drive…
Automation in Service Delivery is the Key to Boosting the Bottom Line
As communications service providers (CSPs) confront the reality of a rapidly changing market and the emergence of technologies such as 5G, the Internet of Things and Artificial Intelligence, it is only natural that there will be an impact on their commercial processes. There will undoubtedly be a set of new opportunities for CSPs worldwide –…
Retail Conference Wrap-Up
It’s a wrap from the Norwegian Retail Conference! We have been able to engage with leading energy retailers from Norway who shared their perspectives on their journey from a traditional utility to a digital service provider. The message from the retail conference in Norway (“Markedskonferansen 2019”) was clear, but also obvious in a competitive landscape:…
Guidelines for a Competitive Retailer: How to Win Customers’ Hearts
The energy industry is facing a future where their customers expect a seamless customer experience across all channels. And they want relevant information personalised for them. A company is no longer compared only with its competitors, but also with the best customer experiences. In a competitive environment where companies are looking to win customers’ hearts…
Deregulated Energy Markets in the US: Gateway to the Future
Deregulated electricity and natural gas markets in the US are under threat – more than at any time since the process started in California 22 years ago. The experience with deregulation has been mixed across the many states. However, the savings to customers have been substantial in many cases. In a testimony by at the New…
Configuration: The Key to Agility for CSPs
Hansen enables service providers to launch innovative new products quickly and profitably, to capitalise on the opportunities presented through digital services. A key part of our philosophy is this: configure first and code only when necessary. What does that mean in a world of fragmented systems and complicated product propositions? And, more importantly, why is…
Brand Storytelling and the Consumer Experience Are Set to Undergo a Transformation
Recent news headlines indicate that we are rapidly hurtling toward a 5G world. Though talk around 5G has dominated public discourse for a while now, the last few years have seen a marked uptick in research, development, viability testing and limited-scale deployments. From the United States and the United Kingdom to the UAE, Saudi Arabia,…
Are You Prepared for Digital Transformation?
The digital age is upon us. Whispers of ‘Digital Transformation’, ‘Internet of Everything’ and ‘5G’ have grown to a roar and there is no hiding from the increasing consumer appetite for more connectivity and more services – delivered more quickly. Communications Service Providers (CSPs) need to find out where their next big business will come…