Hansen’s powercloud ready for Format change on 1 October 2025
Twice a year, regulatory format changes reshape the German energy market. Hansen Germany has updated its powercloud solution to ensure full compliance with the October 2025 changes. Among the highlights: a new process that allows end customers to request technology changes directly from their energy provider—paving the way for easier access to dynamic tariffs and accelerating the smart meter rollout. Despite tight timelines, all updates were implemented in a highly automated and reliable manner.
Looking to the Future of Customer Interaction and Engagement: Assessing the Role and Implications of AI
With customer expectations rising and contact centres under mounting pressure to deliver seamless service, traditional systems and first-generation chatbots are proving inadequate in today’s competitive, compliance-driven market. The article explores how artificial intelligence (AI) is emerging as a strategic foundation for future-proofing customer information systems. It highlights the limitations of early chatbots – such as robotic, context-blind interactions – and argues that advanced AI offers the intelligence and flexibility required to enhance operational efficiency, improve agent support, and deliver superior customer experiences in the energy and utilities sector.
The Vital Importance of Customer Billing and Engagement Solutions
Customer Billing & Engagement for a Transforming Energy Sector – Essential Technologies for the Future
Hansen shares how modern customer billing and engagement platforms are vital for energy providers to boost revenue, cut costs, and ensure compliance. These solutions offer seamless integration, personalised interactions, and robust analytics, paving the way for greater efficiency and security. With the rise of AI, organisations can now leverage advanced automation and real-time personalisation, setting the foundation for smarter operations and long-term customer loyalty.
GenAI Is Rewriting the Energy Sector – But Only If You Treat It Like a Teammate, not a Tool
GenAI Is Rewriting the Energy Sector – But Only If You Treat It Like a Teammate, not a Tool, The myth that AI will replace human agents en masse is just that: a myth. What we’re really doing is redeploying human empathy and expertise to where it matters most. AI handles the repetitive; people handle the personal. That might be the most important shift of all, and it needs to be managed carefully. Keep an eye on the ripple effects of this change: retrain and upskill your team to mitigate any job displacement and pay attention to customer sentiment so that trust isn’t eroded as more interactions become automated. In the coming years, the best-performing energy providers won’t just use GenAI, they’ll partner with it. Train it. Teach it. Trust it with the right guardrails.
Progress in Motion: Hansen CIS Q2 2025 Release Empowers Utilities with Smarter Self-Service and Streamlined Operations
We’re excited to announce the Q2 2025 release of Hansen CIS for North American utilities, continuing our commitment to delivering impactful innovations that drive operational efficiency and improve customer experiences. This release introduces new self-service capabilities, enhanced integration options, and modernized reporting tools, all designed to help utilities streamline operations, reduce manual processes, and improve…
Australian Energy Week 2025: Why Software (and AI) is Now the Real Infrastructure
Australian Energy Week 2025 wrapped up in Melbourne, and while the agenda was packed, a few key messages were clear: as an industry, we’re not short on ideas, but scaling them, investing in them, orchestrating them is the challenge. These are some reflections and musings on the key opportunities and priorities for the industry.
powercloud Format conversion & 24-hour supplier change – we are ready!
May 15, 2025 – 6 June 2025 is fast approaching – and we are already ready to go! We successfully rolled out all the necessary adjustments for the upcoming format change and the 24-hour supplier switch to our production system on 13 May. But wait – aren’t the old formats still valid? That’s right! Thanks…
Telco to Techco – A New Chapter in a Journey of Transformation
The telecommunications sector is at a turning point. At the core is the shift from telco to techco, which sees successful companies being more present and relevant in customers’ lives. What drives this success is not just the network, but the ability to integrate solutions from diverse partners into a dynamic ecosystem, with agility, speed and intelligence.
Versatility in action: How Hansen CIS is positioning North American utilities for success in the age of digitalization and AI
As the Hansen team gears up for another action-packed week at IUCX, the leading event of its kind for the Energy & Utilities sector in North America, there’s no denying that the CIS landscape is undergoing change like never before. And our first full calendar year of quarterly releases can attest to that. This month,…
From Households to Communities: Solar That Shifts Power
By David Castree, Global President Energy & Utilities Solar energy is transforming how communities’ access and consume electricity. Australia leads the world in rooftop solar adoption, yet millions of apartment dwellers and renters remain locked out of this energy revolution. Meanwhile, in the United States, community solar projects are rapidly expanding, providing equitable access to…