April 16th, 2024 – Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy, water and communications industries, is pleased to announce its participation at the 48th edition of CS Week. The premier annual event for the energy and utilities sector in North America will take place in Fort Worth, Texas, between April 30th and May 2nd.
Hansen will showcase the latest version of Hansen CIS 2024, part of the Hansen Suite for Energy & Utilities. Whether deployed through a SaaS, PaaS or on-premise model, Hansen can deliver a modern solution tailored to meet the needs of your business – for today and tomorrow. The company was recently included in the ‘Major Players’ category within the latest IDC MarketScape — Worldwide CIS and Billing Solutions for Utilities 2024, as well as recognised with a Product Leadership Award in the Global Customer Care and Engagement in the Energy and Utilities Industry category, from Frost & Sullivan.
This year, Hansen and its partners will be demonstrating AI tools designed to enhance the service delivery model, aiming to serve the public more efficiently and, potentially, in a more cost-effective manner. As companies confront the risks and benefits of AI and develop strategies to address them accordingly, these tools offer practical insights into the potential of AI in utility customer operations.
Attendees visiting the Hansen booth will have the opportunity to observe and engage with AI tools that have been seamlessly integrated into Hansen CIS using Hansen’s Integration Framework. One can interact live with the application and see firsthand how AI, utilising natural language, facilitates low-cost automated customer service, as well as observe real-time data integration with Hansen CIS. Hansen’s Integration framework, through a library of REST APIs, provides the capability to quickly integrated AI tools as well as other customer service-related applications.
Hansen will also showcase its Community Solar solution, as well as Hansen EDI. As today’s energy and utilities providers contend with an evolving regulatory landscape, in addition to the transition to more renewable sources of energy and the impact of climate change, Hansen is well-positioned to demonstrate how its product suite can be integrated into a service provider’s infrastructure to provide the end-to-end experience that customers today are looking for.
John Baksa, President for Americas Utilities at Hansen, commented: “We eagerly anticipate the 48th edition of CS Week, where we look forward to connecting with our valued customers and the wider industry. This year, attendees will have the opportunity to explore our latest Hansen CIS release. At Hansen, customers can rely on decades of innovation in CIS systems, empowering digital agility. Our enhanced CIS architecture reflects our commitment to meeting evolving customer needs, featuring improved self-service portals, personalised communications leveraging AI-optimized tools, and more. Additionally, our expert teams will be on hand to discuss our tailored solutions for emerging energy providers, such as Community Solar.”
To book a meeting or a Hansen CIS demonstration at the three-day event, register here and don’t forget to visit us at booth #1215, where our experts will highlight customer experience transformation for energy and utilities, enabled by a modern and future-ready CIS solution.
For further information about Hansen Technologies, please visit www.hansencx.com.
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About Hansen
Hansen Technologies (ASX: HSN) is a leading global provider of software and services to the energy, water and communications industries. With its award-winning software portfolio, Hansen serves customers in over 80 countries, helping them to create, sell, and deliver new products and services, manage and analyse customer data, and control critical revenue management and customer support processes.
For more information, visit www.hansencx.com
Contacts:
Adnan Bashir
Global Lead, External Communications
Hansen Technologies
+1 647-204-0999