Cities and municipalities providing utility services are under pressure to level up their customer service while reducing the costs of service delivery. Hansen is showcasing how its customers and the wider utilities sector can benefit from its latest solutions ranging from its AI Virtual Agent to its Self-Service Portal, and more at IUCX 2025.
April 28th, 2025 – Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy, utilities, communications and media industries, will be a sponsor at this year’s IUCX 2025 conference, taking place between May 6th and 8th in Phoenix, Arizona. At the newly reimagined Innovative Utilities CX (IUCX) conference, Hansen will demonstrate how North American utilities can elevate the customer experience and drive operational efficiencies through its latest advancements in AI-powered technologies.
With a growing base of utility customers across North America, Hansen will showcase solutions designed to help utilities advance their digital transformation and modernize customer operations. Visitors to booth #313 will experience firsthand demonstrations of Hansen’s GenAI-powered Virtual Agent, designed specifically for the utilities sector to deliver seamless, responsive, and highly personalized service.
“We’re at a pivotal moment for the utilities industry, as companies seek to modernize core operations while delivering superior customer engagement,” said Bobby Slaton, Executive Vice President for Americas Energy & Utilities at Hansen. “At IUCX 2025, we’re excited to showcase our CIS offering for utilities including the new Virtual Agent and self-service portal – innovations that represent a transformative leap forward for customer experience in this sector.”
Over the three-day event, Hansen experts will demonstrate how its modular and scalable CIS solutions are purpose-built for North American utilities—featuring enhanced tools for customer portals, digital engagement, and analytics. Visitors exploring community solar services can also hear from Hansen specialists on strategies for effective customer acquisition and lifecycle management.
Hansen also celebrates the success of its customer, New Mexico Gas Company (NMGC), named the winner for ‘Best CIS Implementation’ at this year’s Excellence Awards. “We are incredibly proud of our partnership with NMGC and commend their commitment to innovation. Their nomination is a testament to the impact of modern CIS solutions. We congratulate them on this accomplishment which will be formally recognized at the conference,” added Bobby.
To book a meeting or schedule a Hansen demo at the three-day event, register here and don’t forget to visit us at booth #313, where our experts will highlight customer experience transformation for energy and utilities, enabled by a modern and future-ready CIS solution.
For further information about Hansen, please visit www.hansencx.com.
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About Hansen
Hansen (ASX: HSN) is a leading global provider of software and services to the energy, utilities, communications and media industries. With its award-winning software portfolio, Hansen serves customers in over 80 countries, helping them to create, sell, and deliver new products and services, manage and analyze customer data, and control critical revenue management and customer support processes.
For more information, visit www.hansencx.com
Contacts:
Adnan Bashir
Global Lead, External Communications
Hansen Technologies
+1 647-204-0999