TAILORED TO THE NEEDS OF WATER UTILITIES
This Hansen CIS is a customer management and billing solution that applies business-focused automation techniques and standardises day-to-day processes. These capabilities reduce processing time and training requirements and increase the accuracy of CSR teams.
Hansen CIS manages and automates complex billing and customer servicing tasks and allows water utility providers to connect and engage with their customers. The solution takes advantage of the continuous improvement of open-source solutions for middleware and management information, providing cost-effective solutions without dependency on proprietary software and data formats.
Contact Hansen to learn moreHansen CIS – HiAffinityCX delivers
Extensive support
Supports retail and wholesale activities
Tariff control
Creation and control of complex tariffs and multiple rates and appropriate taxes
Operational Awareness
Route maintenance to manage records for meter reading operations
Portable support
Downloads and uploads to handheld devices
Custom Validations
Configurable reading validation with exception management
ADVANCED FUNCTIONALITY TAILORED FOR WATER UTILITIES
Hansen CIS accurately receive payments, maintains customer accounts, and facilitates group account management through combined billing. Additionally, configurable recovery paths based on segmentation and risk enable managers to drive automated processes for each risk profile, thereby optimising the automation of debt recovery processing.
Incorporating a Business Rules Engine, customisable to your specific requirements, Hansen CIS allows you to query and update the billing and customer platform, providing the mechanism for rapid responses to strategic and regulatory changes.
Hansen CIS features optimised business insights tools to build comprehensive workflows and automate key business processes. Based on a classic CRM-style object model, the data architecture supports multiple configurations, including multi-property customers, meter groups and sub-meters, complex meter networks, and unlimited tariffing options.
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