MEETING THE CHALLENGES FOR TODAY’S LARGE-SCALE UTILITIES
This Hansen CIS is a highly configurable, end-to-end energy CIS and CRM for fully regulated investor-owned utilities, competitive retailers, and deregulated network transmission and distribution service providers.
The solution supports call centre commerce, residential and complex commercial billing, smart grid, converged services, and deregulated market transaction handling.
Hansen CIS delivers maximum flexibility as modern utilities must quickly adapt to market changes: providing administration screens where authorised staff can change virtually any aspect of the system without requiring significant technical skills or proprietary tools. These capabilities include automated workflows, new data fields, debt recovery actions, complex products and rates, web portal design, and custom on-demand reports.
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Payment integrations
APIs for payment vendor solutions
Enhance Workflow
CSR workflow optimisation
Extensive reporting
Powerful BI and customizable reports
Deployment Flexibility
SaaS option empowers rapid implementation and operationalisation
Workforce management integration
Tight integration to workforce management for real-time updates on status orders
Automated updates
Automated software updates to save resources, time, and money
Integration framework
Web-service based integration framework
Engaging with Customers
Improved customer engagement through portals and mobile apps
TAILORED FOR LARGE-SCALE ENERGY OPERATORS & RETAILERS
Hansen CIS optimises Call Centre operations with entirely browser-based screens that efficiently perform all utility customer service processes, and workflow automation of business processes minimises the cost of operations by leveraging an embedded workflow design tool.
The costs for customer acquisition – for customer signup, enrolment, and retention – are minimised; streamlining functionality reduces or eliminates the need for a separate, costly CRM system. Additionally, payment processing and collections via various payment channels are consolidated – including ERP and general ledger systems – and open-item accounts receivable balances are fully maintained.
Hansen CIS is highly scalable and proven to support multiple hyper-scale energy providers (1m+ meters) using multi-threaded transaction processing that effectively scales to the necessary data volumes.
Delivering a highly efficient user interface for your operations teams to make everyday tasks faster and reduce cost-of-ownership. Additionally,
Hansen CIS eases the burden of systems integration; standard and custom integration options consolidate the interaction between disparate, mission-critical systems.