Hansen OM is a commercial and technical order über-orchestration and fulfilment management product that drives order decomposition, dynamic workflow management and fulfilment orchestration. It eliminates points of failure, minimizing cost and maximizing customer satisfaction, and plays a key role in fulfilment automation. It is enterprise catalog-driven and incorporates collaborative tools that enable product managers and designers to work together to create consistent fulfilment configurations. The result is dramatically reduced order fallout and time-to-revenue for new offerings.
Essential Content
Read the brief, read an article, or book a demo to learn about how service providers reduced order errors and increase customer satisfaction through catalog-driven order management and orchestration.
Hansen OM Delivers
Accelerated Revenue
Significantly reduce time-to-market for new products and services.
Reduced Costs
Implement zero-touch automation to replace costly, manual interventions.
Instant Order Insight
Access order visibility notifications for traceability, investigation and auditing data.
Improved Customer Experience
Dramatically improve accuracy in order delivery and reduce fallout.
Control Through Catalog
Ensure business rules defined for products, services and resources with the catalog are accurately utilized during fulfilment.
Enhanced Visualization
End-to-end tracking of orders from receipt to fulfilment with real-time progress notifications.
Cloud-Enabled Capability
Deploys on in-house hardware or in a cloud environment for maximum flexibility.
Industry Standards Compliance
Compliant with TM Forum and JSR264 OSS/J Order API Specification Standards.