May 2nd, 2023 – Hansen (ASX:HSN) today announced that it has been included in the 2023 Gartner Market Guide for CSP Customer Management and Experience Solutions report.
According to Gartner, “the suppliers were named based on product portfolio, geographic spread and progress in the last year.”
In this report, Gartner defines customer management and experience solutions as “part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management.”
Glenn Gibson, Chief Marketing Officer at Hansen, commented: “As we speak, the communications industry is seeing a confluence of elements which is almost unprecedented: the complexity of digital transformation and the need for more agile infrastructure, the demand for more vertical-specific solutions, and a greater emphasis on the customer experience than ever before.
At Hansen, we always approach innovation, backed up by decades of expertise in the industry, with our customers and their evolving needs in mind. In a world rapidly moving towards a 5G and IoT ecosystem, we know that unceasing customer-centricity and having effective partnerships in place are the need of the hour.
With a proven track record of enabling digital transformation for CSPs around the world, Hansen’s catalog-driven suite has helped service providers effectively navigate a new era of customer demands and engagement. To us, being named by Gartner as a Representative Supplier in the 2023 Market Guide for CSP Customer Management and Experience Solutions reinforces the value of our cloud-native communications product suite to our user base worldwide.”
For further information about Hansen Technologies, please visit www.hansencx.com.
*Gartner, “Market Guide for CSP Customer Management and Experience Solutions”, Juha Korhonen, Amresh Nandan, Chris Meering, Susan Welsh de Grimaldo, April 10, 2023.
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About Hansen
Hansen (ASX: HSN) is a leading global software provider and services to the energy, water and communications industries. With its award-winning software portfolio, Hansen serves 600+ customers in over 80 countries, helping them to create, sell, and deliver new products and services, manage and analyse customer data, and control critical revenue management and customer support processes.
For more information, visit www.hansencx.com
Contacts:
Adnan Bashir
Senior Manager, Global Corporate Communications
Hansen
+1 647-204-0999