Overview
This course covers how to manage the day to day order management tasks within the Hansen Provision application. It provides a deep dive into the workflows and help with troubleshooting.
Benefits
On completing this course, you will be confident in your management of day to day order management tasks within the Hansen Provision application, thus reducing order fallout and improving order turnaround time within your company.
Intended Audience
This course is aimed at the Provisioning Operations team. However, Developers and Integrators will also benefit from understanding the functionality and interfaces involved.
Course Prerequisites
The following prerequisites are mandatory for this course:-
- Completion of Hansen Provision Overview
- A good understanding of the processes and concepts involved in provisioning telecommunications products.
Course Outcomes
After completing this course you will be able to do the following:-
- Navigate and identify the various functions of the operations interface.
- Manage and troubleshoot orders within the Provision system.
- Use the workflow console to interpret orders.
- Perform manual tasks and related operations.
- Use service inventory UI and search subscriber’s services, examine query results, and review service details.
- Manage fallouts using fallout management UI.
- Use Network Element Manager UI to suspend and resume EA.
Key Topics
- Functions of operations user interface
- Manage and troubleshoot orders.
- Investigate workflows using the Workflow Console
- Review Subscriber’s services using Service Inventory UI
- Manage orders fallouts and manual tasks.
- Suspend and Resume EA Using Network Element Manager UI
Certification
The course concludes with an online exam, which tests both theoretical and practical knowledge of Hansen Provision. On successful completion of the exam and full course attendance, you gain Hansen Provision Fundamentals Certification.
Qualification: Hansen Provision Fundamentals Certified
LEARNING LABS
This course is delivered as an instructor-led course.
A Hansen Catalog Learning Lab is required for each learner for the duration of this training.
Course Duration
1.5 Days