Hansen at iUCX 2025
May 6TH – May 8th, 2025
Now in its 49th year, IUCX (formerly CS Week) is the premier annual customer service conference serving electric, gas, and water/wastewater utility professionals across North America and around the world.
Hansen will be at IUCX at booth #313; be sure to stop by, book a meeting or demo, and learn more about the latest release of Hansen CIS, Hansen’s AI Virtual Agent for Call Centres, and more.
Helping Cities Deliver Exceptional Utility Experiences
Designed for leading Utilities and Energy companies in North America, the latest release of Hansen CIS provides:
Cloud-based CIS
From SaaS to PaaS and On-premise, transform your IT infrastructure the way that makes most sense for your business.
Configure-Set-Go Capabilities
With a configurable UI, Wizards and Workflows, Hansen CIS provides an intuitive modern user engagement experience resulting in dramatic improvements in ease-of-use.
Power your Ecosystem with Open Integration Framework
With out-of-the-box integrations and modules, companies can easily integrate to the broader energy and utilities solution ecosystem.
Elevate Customer Engagement
A new self-service portal for seamless customer engagement, personalized customer service in a unified view, training for staff, and comprehensive understanding of your customers.
BOOK A MEETING
Interested in a demo of the latest Hansen CIS solution optimized for North American Utilities and Energy companies?
Introducing Hansen’s AI Virtual Agent
Hansen’s AI Virtual Agent is designed to seamlessly integrate with your existing CIS systems. This enables a unified, omnichannel customer support solution that works across voice, email, and messaging platforms. For companies that already have Hansen CIS, the integration is out-of-the-box.
From routine billing inquiries to more complex service requests, this Hansen solution delivers intelligent, context-aware responses, ensuring your customers receive timely, personalised assistance 24/7.
Unlike early AI solutions that struggled with limited natural language processing and lacked industry-specific expertise, Hansen’s AI Virtual Agent leverages advanced Conversational AI (ConvAI) and Generative AI (GenAI) to deliver smarter, more efficient service.
AI Virtual Agent brief
More About Hansen CIS
Designed with maximum configurability in mind and optimized for a diverse variety of energy market models, Hansen CIS is:
- Available both on-premises and in the cloud.
- A highly scalable solution.
- Built with data-enabling business intelligence.
- Designed to handle every aspect of the customer lifecycle using open architecture.
- Offered as a SaaS service, including Hansen’s global security team and Continuous Monitoring Centre, providing 24/7 application and infrastructure monitoring
Hansen for Community Solar
Hansen is here to guide you on your journey to serving renewable energy to the Americas. Solve the solar asset management operational challenge and lack of business controls with Hansen. Hansen provides a foundation of systems, people and processes while ensuring the business has control of data, customer experience, brand and commercial strategy.
- Services to manage all operational aspects of a community solar business.
- Accelerate the sign-up processes for subscribers.
- Manage your relationships with utilities and subscribers.
- Customer Care through Omnichannel Communications.
VISIT HANSEN AT BOOTH #313
Bobby Slaton
EVP Americas Energy & Utilities
Sales & AM – Energy
GLENN LAMONT
Vice President, Energy & Utilities, America
Sales & AM – Energy
EDWIN PAK
Senior Vice President, Software Delivery
Greg Pigate
Senior Software Development Manager
JOHN BAKSA
Vice President, Sales & Key Account Management
Sales & AM – Energy
