XCEL ENERGY

Xcel Energy is an investor-owned utility, combining both retailer and network requirements, with its headquarters in Minneapolis, Minnesota. Xcel Energy has over 5M electricity and gas customers across four operating companies in 8 US States.

Problem

Problem

Xcel Energy has been using Hansen’s Peaceplus customer care and billing software since 2004 for these operating companies which are in Minnesota, Michigan, Wisconsin, North Dakota, South Dakota, Colorado, Texas and New Mexico. The company launched their “Smart Grid City” pilot project in Boulder, Colorado to bill interval-metered residential and small business customers using time-of-use rates and critical pricing events.

Xcel Energy’s objectives for the pilot were to identify:

  • Which energy-management & conservation tools their customers want/prefer
  •  Which technologies are most effective at improving the way they deliver power
  • How best to incorporate smart-grid technology into their business operations to improve efficiency, reduce carbon emissions and modernize the energy delivery system
  • How to roll out the most promising smart-grid components on a wider scale
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Solution

Hansen’s PeaceCX provided functionality for Xcel Energy to support their “Smart Grid City” pilot to bill interval-metered residential and small business customers using time-of-use rates and critical pricing events.

Xcel Energy also offers products which include a Saver Switch option where the customer has a device on their water heater and/or air conditioning unit that allows Xcel Energy to remotely switch the appliance off and on during periods of high demand.

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Solution

Outcome

Outcome

  • Grew interval-read smart meters from 16K to 23K as a pilot for the broader smart meter roll-out
  • Aggregates & bills usage in PeaceCX using the rate assigned to usage type and time of day
  • Enables time-of-use readings, with standardized 15 minute intervals
  • Allows customers using Saver Switch devices to receive a discount for energy usage by location
  • Enables customers to receive an annual rebate while others receive a monthly discount on their bill
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Summary

PeaceCX allowed Xcel Energy to successfully pilot their Smart Grid City project in Boulder, Colorado. 

 

 

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Summary