Telecom Liechenstein

Telecom Liechtenstein is a leading telecommunications provider in Liechtenstein with a comprehensive product range of voice and data services - from providing telephone connections to innovative value added services and cable TV (CATV).

Problem

Problem

As one of the leading providers of communication services in the region, Telecom Liechtenstein’s growth required an improved state of the art BSS/ERP solution that would continue their plans to focus on customer satisfaction and provide better services to their business customers. They offer quadruple play for customers mainly in Liechtenstein and have Microsoft Dynamics NAV as their ERP and Finance system.

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Solution

Telecom Liechtenstein upgraded to the latest version of NavibillingCX 2017 and NAV2017.

  • Improved Webclient – better UX
  • Compliant with SEPA requirements (financial reporting for Swiss Customers)
  • Real-time invoicing allowing time savings of approx. 75% at bill run
  • New Communication Management or Omni-channel customer management for a unified way to communicate with customers
  • New Web Self-care portal which gives the power to the existing customer to view and modify their contracts

 

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Solution

Instead of 10 different systems, we today have one single platform handling the whole of our business, right from the Customer Center function to Back Office including management and planning of technician’s work. 

Martin Merkle, Project Manager

Outcome

Outcome

 

  • Improved management of Telecom Liechtenstein’s entire ERP and quad-play portfolio through a single, unified user interface.
  • Simplified processes and improved operational efficiencies: transparency available in one click.
  • Improved customer management, simplified business processes and ability to offer better services for Business Customers
  • A flexible solution allowing new products and services to be taken to market fast
  • Efficiencies in technology of the application mean future upgrades and new releases are smaller and regular to keep up with market initiatives
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Summary

Upgrading to NavibillingCX 2017 and NAV 2017 has provided Telecom Liechtenstein with a new digital platform to enable further customer growth and reduced costs to serve.
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Summary