The call centre is a critical lifeline for any utility or communications organisation.
When an outage occurs or a service disruption happens, call volumes can surge dramatically as customers seek immediate resolutions. Managing this increased volume is essential to maintaining customer satisfaction, but it also comes at a significant cost.
Introducing Hansen’s AI Virtual Agent
Hansen’s AI Virtual Agent is designed to seamlessly integrate with your existing CIS systems. This enables a unified, omnichannel customer support solution that works across voice, email, and messaging platforms. For companies that already have Hansen CIS, the integration is out-of-the-box.
From routine billing inquiries to more complex service requests, this Hansen solution delivers intelligent, context-aware responses, ensuring your customers receive timely, personalised assistance 24/7.
Unlike early AI solutions that struggled with limited natural language processing and lacked industry-specific expertise, Hansen’s AI Virtual Agent leverages advanced Conversational AI (ConvAI) and Generative AI (GenAI) to deliver smarter, more efficient service.
Meet Hansen's Virtual AI AgentWHY HANSEN’S AI VIRTUAL AGENT?
Enhance Service, Reduce Costs, and Elevate Customer Experience with AI-Driven Support
Seamless Integration
Automate tasks like account updates and appointment scheduling by integrating directly with your existing systems (CIS, Billing).
Omnichannel Support
Provide a consistent, unified customer experience across phone, email, text, and web, ensuring seamless service on any platform.
AI-Powered Efficiency
Deliver highly accurate, context-aware responses that improve response times, service quality, and customer satisfaction.
Cost-Effective & Scalable
Reduce operational costs, minimise human agent dependency, handle fluctuating call volumes, all while ensuring 24/7 support.
Addressing the Challenges of Traditional Customer Service
Utility companies face increasing pressure to improve customer satisfaction while managing growing call volumes.
Traditional models often rely heavily on human agents, resulting in longer response times and higher costs.
Hansen’s AI Virtual Agent is built to handle high volumes of customer interactions across various mediums and in a range of languages. This provides fast, accurate responses while reducing the strain on your call centre staff.
Future-Ready Customer Service
As utilities look to meet growing customer expectations, Hansen’s AI Virtual Agent empowers you to deliver intelligent, seamless, and cost-effective customer service experiences.
Whether it’s answering queries or automating service requests, this Hansen solution optimises your Call to Action (CTA) and Call to Serve (CTS) processes, driving operational excellence and improving your customer satisfaction scores.
Hansen’s AI Virtual Agent represents the future of customer support in the utilities sector. By incorporating the latest technology, Hansen is enabling your business to stay ahead of the curve.
Test drive our products today
Let’s talk and see how we can help you.