Sept 30, 2015
Hansen Technologies Limited (ASX: HSN) today announced a partnership that will deliver new mobile customer engagement and workforce platforms to more than 50 utilities representing more than 10 million customers.
Publicly launched at the Hansen Banner CIC Customer Conference in Atlanta, Ga., Banner Customer Mobile and Banner Workforce Mobile will deliver customer engagement and workforce mobility benefits to municipalities and the utility sector in an easy-to-use mobile app.
“For the first time ever, Hansen’s utility clients are able to deliver the benefits of mobile, two-way communication to their customers and employees for real-time data exchanges and workflow efficiency,” said Andrew Hansen, CEO of Hansen Technologies.
Derived from SUS’s Smart Customer Mobile (SCM) solution—a leading customer engagement platform built to meet the unique needs of the utility industry—the new mobile technology from SUS seamlessly integrates into current Banner CIS and back-end system infrastructure. Tapping into SUS’s forward-thinking SCM APIs, the result is a revolutionary customer experience with efficient data exchanges resulting in lowered operational costs for utilities and improved customer satisfaction.
“We are pleased to have the opportunity to work with Hansen Technologies and provide mobility and deep-dive analytics to their customers,” said Deepak Garg, CEO of SUS.
Hansen Technologies and SUS will continue to introduce new technology to clients in the utility sector and grow the partnership in coming years.
About Smart Utility Systems
Smart Utility Systems (SUS) is the leading provider of cloud-based Software-as-a-Service (SaaS) solutions for customer engagement, workforce mobility, and big data intelligence and analytics to the energy and utility sector. Our rapid deployment solutions integrate seamlessly to reduce costs and complexity, enabling our clients to reduce operational and IT costs. We at SUS believe that utility business models will continue to evolve with a focus on customer engagement and operational efficiency through mobile and analytics technologies. SUS is headquartered in Irvine, California. For more information, please visit www.smartusys.com or call (909) 217-3344 or connect on LinkedIn or Twitter.
About Hansen Technologies
Hansen Technologies (ASX: HSN) is a global provider of customer care & billing, and meter data management software solutions for utilities, Pay-Tv and telecommunications companies.
Hansen’s products, which have grown since 1971, include: HUB, ICC, NirvanaSoft, Peaceplus, Banner CIS, naviBilling and Utilisoft. Hansen’s unique approach to best-fit solutions leverages its proprietary product sets to develop, deliver, and support high value solutions for clients globally. In addition Hansen also offers outsourcing and facilities management services from purpose built facilities. Hansen has offices in Australia, USA, New Zealand, China, Denmark, Germany, Argentina and the United Kingdom. For more information visit us at www.hsntech.com.
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