Flexibility Tailored to the Needs of Water Utilities

Our powerful solution manages and automates complex billing and customer servicing tasks and allows water utilities providers to connect and engage with their customers.

Key Features

  • Unique Functionality to support retail and wholesale activities
  • Create and control as many tariffs as required
  • Automate Key Business Processes

Lowering Costs - Increase Efficiencies

Lowering Costs - Increase Efficiencies

As water is an essential service, investment to meet the growing and changing needs of the market must be balanced against affordability, lowering costs and maintaining profitability. Sustaining urban water infrastructure investment, while containing consumer prices, utilities will require new levels of productivity, innovation and efficiency—in turn, requiring evolved systems and up-to-date IT infrastructure. 

HiaffinityCX takes advantage of the continuous improvement of open source solutions for middle-ware and management information providing cost-effective solutions without dependency on proprietary software limitations and data formats. Our focus on reducing cost to serve has led to HiaffinityCX being a market leading Customer Management and Billing Solution which applies business focused automation techniques and standardises day-to-day processes which reduces the processing time, training requirements and increases the accuracy of your teams.

 

Meter to Cash

Key functionalities include:

  • Route maintenance
    • Manages all records related to meter reading operations
    • Produces reports on exceptions and variances
  • Downloads and uploads to handheld devices
    • Including Itron, Psion, Radix, Schlumberger, Sensus, Neptune and Spies
  • Reading validation
    • Fully configurable with exception management
  • Create and control complex tariffs
    • Allows multiple rates and appropriate taxes
    • Supports numerous billing frequencies
  • Flexible for multiple services
  • Real-time billing and re-billing
  • Water, gas, electricity, refuse collection and many more

Meter to Cash

Payments and Debts

Payments and Debts

Our solution provides the facilities necessary to help accurately receipt payments, maintain customer accounts, and facilitate group account management through the combined billing. We can also help you maximise collections and manage outstanding debts.

  • Flexible and varied - Payments can be set to individual customer needs with any frequency or payment date
  • Posted on-line or as batch process
    •  Direct Debit, Credit/Debit card, Cash, Cheque
    •  Automation of DD bank files (ADDACS, ARUDD, AUDDIS)
  • Automation of debt recovery processing
  • HiaffinityCX enables configurable recovery paths based on segmentation and risk which allows managers to drive automated processed for each risk profile. Individual steps can consist of: SMS, Letters, Outbound calls
  • Speeds up the collection of any debts which do arise
  • Includes several external third party debt management interfaces

"Business Stream has seen significant improvement (30% increase) in the business process, providing  a benefit in terms of efficiency and tighter control on processes as a direct result of our use of HiAffinityCX’s Business Rule Engine functionality."

Derek Johnston – Head of IT

 

Business Rules Engine

Our team can personalise and design custom screens which incorporate your specific business rules, allowing you to query and update the billing and customer platform. HiaffinityCX's unique Business Rules Engine provides the mechanism for rapid responses to strategic and regulatory changes.

  • Configurable business rules
  • Enables you to build custom screens, encompassing your own specific business rules
  • Adaptable to unique business process flows, without the need for vendor  input
  • Standardise Processes for Better Quality Data
  • Highly Automated
 
 

Business Rules Engine

Business Insights

Business Insights

HiaffinityCX has been optimised over many years of client focussed development and strategic research and development with tools to build comprehensive workflows and automate key business processes. 

  • Over 200 out of the box system reports
  • Real-Time Management Dashboards
  • A separate reporting data warehouse to provide a platform for enterprise reporting tools.
  • A Management Information module allowing custom reports to be developed.
 

Data Model

  • A classic CRM style object model
  • Supports multiple configurations
    • Single Customer Properties
    • Owner/Tenant Billing
    • Multi Customer Properties
  • Multi Property Customers
  • Meter Groups and Sub Meters
  • Complex Meter Networks

  • Unlimited Tariffing Options

Data Model

Experience the Difference