Keep business operations running smoothly

HansenCX provides comprehensive IT services ranging from governments to major finance, energy, healthcare, logistics and manufacturing companies.

Key Features

  • Security and Risk Management
  • Flexible Cloud Solutions
  • Global 24×7 Service Desk

Data Centre Solutions

Data Centre Solutions

Our purpose-built facilities offer fully hosted and managed services which can provide companies with enhanced service certainty, and reduced IT complexity. Data centre integrity in our facilities is ensured by purpose-designed environmental management, security, electrical, and fire containment systems which are monitored 24×7.
No matter what equipment you run, or how large your operations, Hansen DataCentreCX has the flexibility to tailor a solution that meets your needs. HansenCX is vendor independent, and has relationships with all major hardware and software vendors which you can leverage to meet your business requirements.

  • SOC1, SOC2 & SOC3 Report and Certification
  • Multiple, purpose-built facilities and capacity to optimize deliveries including Disaster Recovery, ANTI-Spam, and IPS solutions
  • Full, Partial, and Remote, and Hybrid Hosting

Cloud Solutions

HansenCX has been offering dedicated private cloud services to the Australian marketplace since 2005. With the history of also offering traditional data centre hosting and managed services for over 30 years, HansenCX has invested in the development of a complete IaaS & SaaS Solution.

Hansen’s mission critical cloud services together with managed services experience and knowledge provide customers with a high level of trust for the reliable delivery of remote critical business systems. HansenCX provides specialist knowledge in hosting and communications technologies within its ‘A’ Grade world class data centre ensuring your data and applications are supported with reliable and robust communications and computing services. 

Hansen Cloud Solution provides:

  • Infrastructure as a Service
  • Software as a Service
  • Hardware and Operating System
  • Network and Security
  • Daily Backup & 24/7 support

Cloud Solutions

Service Desk

Service Desk

Our Global 24×7 Service Desk is located in Australia and additionally supported by regionally based Level 2 and Level 3 engineers for clients head quartered in other regions, which provides local language and knowledge.

Key features:

  • Comprehensive ticketing tool with workflows and SLA measurement and management
  • Flexibility in the choice of contact method for the user (telephone, email and web)
  • Logging of all calls into a single database facilitating meaningful reporting
  • Centralised communication of outages and escalation notification
  • A single point of management ownership throughout the call life-cycle
  • Request Fulfillment for seamless process management – reducing costs and improving user satisfaction

HansenCX has a track record of involvement with high-achieving projects such as the AGL 100 Day Challenge, the award-winning upgrades at Direct Energy and Airtricity, and the President’s Award at Tokyo Electric Power. Our comprehensive implementation methodologies and significant experience across a variety of utility projects make us an ideal implementation partner. As a vendor, HansenCX has experience working with companies such as Toshiba, Logica, IBM, Accenture, and Alliance Data

Application Services

From performance health checks to hosted and managed applications, Hansen has the industry expertise to assist your IT organisation.

  • Turnkey - Hansen is a very experienced systems integrator in our own right and we have the know-how to best implement, migrate, train and cut-over the Hansen software solutions.
  • Systems Integration - Hansen is a capable systems integrator in our own right and offers comprehensive turnkey services.
  • Application Management - Services include application parameterisation and testing, advanced IT operations support, and application security.
  • Performance Tuning - Hansen performance services pinpoint both critical and proactive efficiency and performance management opportunities and offer practical solutions to prevent performance issues from arising.
  • Hosting & Support - Utilities can take advantage of our significant investment in infrastructure such as security, power, communications, environmental protection, and backup services.

Application Services

Implementation Services

Implementation Services

Hansen has a track record of involvement with high-achieving projects. Our comprehensive implementation methodologies and significant experience across a variety of utility projects make us an ideal implementation partner. With over 40 years of experience implementing billing and customer care solutions, Hansen provides a full range of in-house integration capabilities, offering comprehensive turnkey services.

Hansen's Key Project Success Factors

  • Extensive industry-specific knowledge
  • Maturity of Hansen’s software solutions: Stability of Version and Environment/Solution Balance
  • Availability of dedicated qualified resources to the project
  • Clearly defined roles and responsibilities among all project parties
  • Established implementation methodology and approach
  • Stringent change control processes
  • Risk management and mitigation performed throughout the project lifecycle
  • Partnership culture among all stakeholders