Position Your Organization for Success

Hansen BannerCX enables US utilities and municipalities to manage the full customer service and revenue lifecycle for the provision of electricity, gas, and water services. 

Why Hansen BannerCX

  • API’s for Payment Vendor solutions
  • Powerful BI & Reporting
  • CSR Workflows Optimization

Upgraded Tech Stack

Upgraded Tech Stack

Built from the ground up using Java EE, the software is browser neutral and runs on industry-leading application servers including JBoss and WebLogic. Deployments have been simplified through faster application installations.

Optimized Workflows for Common Tasks

The customer service representative (CSR) interface is metadata-driven, dynamic, streamlined and configurable to facilitated efficient workflows. Thus, simplifying previously complex and time-consuming customer service processes such as move-in/move-out, transfer, and bill queries.

Tight integrations to workforce management solutions, and real-time updates on status orders. 

Optimized Workflows for Common Tasks

HansenCX Business Intelligence (HBI)

HansenCX Business Intelligence (HBI)

Advanced business intelligence offers robust Operational and Executive level customized reports to visualize information quickly and graphically, while also supporting drill down for the details. Reports may be automated and scheduled to be run and published anytime that is convenient to your business.

HBI provides reporting flexibility by shifting focus from static predefined system reports, toward a configurable framework, supporting ad-hoc reports, KPI’s and executive dashboards. The integration framework is also compatible with other third-party reporting applications.

HansenCX Integration Framework (HIF)

This new framework provides a robust Web Services catalog for streamlined integrations with best of breed third-party applications or an Enterprise Service Bus (ESB). BannerCX includes HIF application program interfaces (API’s) for Customer Mobile and Payment Vendor solutions.

HansenCX Integration Framework (HIF)

Banner SaaS

Banner SaaS

Hansen’s BannerCX cloud solution offers municipalities the assurance of knowing you have a reliable, secure billing/CIS solution that improves efficiency while maximizing your data with clean, accurate, meaningful information.  
The BannerCX SaaS solution offers the convenience and ease of use to streamline and coordinate billing operations with a secure, low cost of ownership that can easily and seamlessly scale as you grow. 

The cloud service eliminates the need for expensive hardware purchases while taking advantage of the latest secure technology maintained by HansenCX which reduces your risk. 

Want to learn more about how BannerCX can help your organisation?

 

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