Xcel Energy has been using Hansen’s Peaceplus customer care and billing software since 2004 for these operating companies which are in Minnesota, Michigan, Wisconsin, North Dakota, South Dakota, Colorado, Texas and New Mexico. The company launched their “Smart Grid City” pilot project in Boulder, Colorado to bill interval-metered residential and small business customers using time-of-use rates and critical pricing events.
Xcel Energy’s objectives for the pilot were to identify:
- Which energy-management & conservation tools their customers want/prefer
- Which technologies are most effective at improving the way they deliver power
- How best to incorporate smart-grid technology into their business operations to improve efficiency, reduce carbon emissions and modernize the energy delivery system
- How to roll out the most promising smart-grid components on a wider scale