By engaging Hansen for a fully integrated solution, it took away the stress and complexity of needing an SI engagement. It also reassured GET that with a single vendor communication challenges and testing/integration concerns were reduced. Hansen also worked with GET to ensure GET’s specialist skills were utilised where possible to reduce vendor costs. Hansen also enabled a level of independence post project for day-to-day management of the system.
The project focused on functionality for provisioning, billing (with an interface to Hansen’s ICX solution), integration to a new logistics partner, and a new simplified Customer Care UI for Sales & Support.
GET had successful field trials of their Mobile Service in October 2016. This was immediately followed by a formal launch with full mobile capabilities and data SIM soon thereafter. The tight integration between Hansen ICX and Hansen NavibillingCX enabled GET’s mobile service offering to package innovative offerings. These included ‘Roam like home’, No lock-in period, free calling to GET customer service, simple administration on web and app and everything on one bill (i.e. Pay-TV, Internet and Mobile).