EnergyAustralia

EnergyAustralia is an Australian electricity and gas retailer serving 2.5 million homes and businesses across Victoria, South Australia, New South Wales, the ACT and Queensland.

Problem

Problem

EnergyAustralia Industrial and Commercial (C&I) competes in one of the World’s most dynamic energy markets retailing to large commercial and industrial energy users.
EnergyAustralia’s objective was to implement a single system to interact with the market that conforms with market obligations, provides robust and reliable end to end transaction management for high volume transactions, and improves visibility of transaction status for tracking and monitoring through energy market transaction lifecycles. Some of the business needs were:

  • More Robust Market Interactions
  • Simplify Business Processes
  • Improve Visibility Into Market Process

Solution

To meet this objective, EnergyAustralia implemented a UtilisoftCX hosted solution to interact with the deregulated Australian National Electricity Market (NEM) using the  processes and electronic data formats mandated by the market regulator.

Solution

Outcome

Outcome

By engaging Hansen UtilisoftCX to implement, host and maintain their energy market connectivity, EnergyAustralia was able to quickly switch their business users over to the new fully market compliant system. Guided by FlowTalk’s dynamic user interface EnergyAustralia can proactively address energy market obligations for their multi-million dollar commercial and industrial client base. 

  • Process Improvement
  • Data Integrity
  • Staff Effectiveness
  • Outsourced Solution

 

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Summary

 

UtilisoftCX has provided a cost effective, hosted solution which fulfills EnergyAustralia’s business requirements now and into the future.

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Summary