Automating the routine processes has allowed the entire BKKE organization, and especially the invoicing processes, to change their way of doing business. BKKE now has a real opportunity to grow and take on new markets without having to scale up the organization. The rapid changes in the energy industry are also increasing the new energy customer’s expectations. The new energy customer is cost conscious, emission conscious, demands access to information and wants it real-time. To stay competitive, retailers and DSOs must increase customer satisfaction by providing personalized customer service.
Automation helps retailers and DSOs focus on new and specialized services for the customer, rather than providing general support. In addition to automation providing improved customer service, the cost conscious new energy customer will also receive a more accurate bill, on time. Replacing general customer support with automation also frees up resources that will help retailers and DSOs take on more customers in new markets without increasing the size of the organization.